ACTP LLC - Automotive & Performance ("ACTP," "we," "us," or "our") respects the privacy of our customers and website visitors. This Privacy Policy explains the types of information we may collect through our website and communications, how we may use that information, and the steps we take to protect it.

Information We May Collect

When you use our website, request an appointment, contact us, request an estimate, or otherwise communicate with ACTP, we may collect information including your name, telephone number, email address, vehicle information, VIN, service or repair information, appointment information, and any information you voluntarily provide to us.

Our website and service providers may also automatically collect limited technical information such as IP address, browser type, device information, pages visited, referring website, cookies, and similar website-usage information.

How We Use Information

ACTP may use information collected to schedule and manage appointments, communicate regarding vehicle repairs or services, prepare estimates, provide customer support, maintain service records, process transactions, respond to inquiries, improve our website and services, send appointment or service reminders, conduct post-service follow-up, and comply with applicable legal requirements.

Text Messages, Emails and Customer Communications

If you provide ACTP with a telephone number or email address, we may use that information to communicate with you regarding appointments, estimates, repair authorizations, vehicle status, invoices, service reminders, and other matters related to your relationship with ACTP.

Where required, marketing or promotional communications will be sent only with appropriate consent. Customers may request that promotional communications stop at any time.

Payment Information

Payments may be processed through third-party payment-processing providers. ACTP does not necessarily receive or retain complete credit or debit card information when transactions are processed through those providers.

Third-party services have their own privacy and security practices, and information supplied directly to those services may be governed by their policies.

Sharing of Information

ACTP does not sell customer personal information.

We may share information with service providers when reasonably necessary to operate our business, including payment processors, scheduling or shop-management providers, website hosting providers, communications providers, and other vendors assisting ACTP in providing services.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect ACTP, our customers, employees, property, or legal rights.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, understand website traffic and improve the visitor experience. Third-party services integrated into the website may also use cookies or similar technologies according to their own privacy policies.

Information Security

ACTP takes reasonable administrative, technical, and physical measures intended to protect customer information. However, no internet transmission, electronic storage system, or information system can be guaranteed to be completely secure.

Data Retention

We may retain customer, vehicle, transaction, and service information for legitimate business, warranty, accounting, legal, and record keeping purposes.

Your Choices

You may contact ACTP to request that we update or correct contact information we maintain about you or to request that certain communications stop, subject to records ACTP may reasonably need to retain for business or legal purposes.

Changes to This Policy

ACTP may update this Privacy Policy periodically. Any revised policy will be posted on this website with an updated effective date.

Contact ACTP

ACTP LLC - Automotive & Performance

421 West 12th Street, Suites 1-4
Erie, PA 16501
Phone: 814-520-6210
Email: service@actp-erie.com